There are two ways your family, guests and contractors can enter your neighborhood:
Each home should have its four-digit gate code. Your family and regular guests can use this code. Codes should be entered slowly and by firmly pushing the callbox buttons.
For less frequent visitors or contractors, please have them find your name in the Directory and press the call button to call you from the call box. When the call box calls your phone, press "9" on your phone to open the gate.
Sometimes, residents give out their code, which is shared with others or used by a vendor to visit multiple lots within the neighborhood. To reduce access by uninvited parties, we ask that you use the call box whenever possible and change your four-digit code every year or so.
Our team regularly monitors the use of authorized codes and looks for trends that indicate they may have been "leaked." When a code is leaked or appears to be overused, it takes the Association team approximately four hours to reprogram a replacement code in all 62 gates and notify the authorized parties of the new code. In the case of a City code, for example, dozens of emergency workers would need to be informed.
Please note that there is no approved “universal code” for Las Sendas residents. Management provides a small handful of codes to authorized parties such as association vendors, utility companies, the City of Mesa and the police. These codes must be confidential to protect all Las Sendas residents.
Residents can access their enclave via gate code, gate remote or RFID sticker. Replacement gate remotes and RFID stickers can be purchased from the Trailhead office during normal business hours.
If you would like to change your gate code or phone number, please call the Trailhead office at 480-357-8780 x1, and Maureen would be happy to assist you.
